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  1. Prompt and Attentive Service: We pledge to provide swift, attentive service with every transaction. Understanding that your time is valuable, we aim to address your needs efficiently and effectively.

  2. Fairness and Respect: Every customer will be treated with the utmost respect and fairness, we believe building relationships is based on trust, equity and integrity.

  3. Quality Assurance: We are committed to offering high-quality assessmennts and advice. If our offerings do not meet your expectations, we promise to take prompt and appropriate action to rectify the situation.

  4. Transparent Communication: Honesty and clarity in all our communications are paramount. We promise to keep you informed and avoid misleading or vague information.

  5. Responsive Complaint Handling: We take any complaint seriously, our team is dedicated to addressing and resolving any issues promptly and to your satisfaction.

  6. Continuous Improvement: Feedback is a gift. We welcome your reviews and suggestions on social media, Google, and other platforms as they help us to continuously improve our services.

  7. Privacy and Security: Your privacy and security are a top priority. We are committed to protecting your personal information and ensuring safe transactions.

  8. Community Engagement: We believe in giving back to the community and engaging with our customers beyond business transactions. We actively try to provide free or at-cost services to charities and other forces for good.

  9. Empathy and Understanding: We strive to understand your needs and circumstances, ensuring our services are tailored to meet them empathetically.

  10. Long-Term Relationship Building: Our goal is to build lasting relationships with our customers. Word of mouth is the best form of advertisment.

Our commitments to you

Accessibility Statement for Haptic Website

Measures to support accessibility

Haptic EPC Ltd. takes the following measures to ensure accessibility of Haptic Website:

  • Include accessibility throughout our internal policies.

  • Appoint an accessibility officer and/or ombudsperson.

  • Provide continual accessibility training for our staff.

  • Assign clear accessibility goals and responsibilities.

Conformance status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Haptic Website is fully conformant with WCAG 2.1 level AA. Fully conformant means that the content fully conforms to the accessibility standard without any exceptions.


We welcome your feedback on the accessibility of Haptic Website. Please let us know if you encounter accessibility barriers on Haptic Website:

  • Phone: 02084687583

  • Visitor Address: 21-27 Lamb's Conduit Street, London, England WC1N 3GS

  • Postal Address: 21-27 Lamb's Conduit Street, London, England WC1N 3GS

  • on social media; Instagram: @hapticepc

We try to respond to feedback within 1 working day.

Technical specifications

Accessibility of Haptic Website relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

  • HTML

These technologies are relied upon for conformance with the accessibility standards used.

Assessment approach

Haptic EPC Ltd. assessed the accessibility of Haptic Website by the following approaches:

  • Self-evaluation


This statement was created on 18 January 2024

Contruction Engineer
Let's Work Together
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